Returns & Refunds Policy for www.123cbdoil.com
Our Commitment: At 123CBD Oil, customer satisfaction is extremely important to us. If you experience any issue with your order, please contact us and we will work quickly to resolve the matter.
Website: 123cbdoil.com
Email: support@123cbd.ie
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.
To report a damaged, faulty, or incorrect item, please email support@123cbd.ie and include:
- Your order number
- Your delivery address
- A description of the issue
- Clear photographs of the product and packaging
Once we have reviewed the information, we may request that the item be returned for inspection.
Where a product is confirmed to be faulty, damaged, or supplied incorrectly, we will offer one of the following:
- A replacement product
- A suitable alternative product of equal value
- A full refund
Where applicable, 123CBD Oil will cover the reasonable cost of returning faulty, damaged, or incorrectly supplied items.
Unwanted or Unsuitable Items
Under Irish, UK, and EU consumer protection legislation, customers have the right to cancel an online order within 14 days of receiving their goods.
To qualify for a return:
- Products must be unopened and unused
- Products must remain sealed where applicable
- Products must be returned in their original packaging
- Products must be suitable for resale
Customers are responsible for the cost of returning unwanted items unless otherwise required by law.
Before returning any item, please contact support@123cbd.ie so that we can provide return instructions.
Non-Returnable Products
For hygiene, safety, and consumer protection reasons, we cannot accept returns on:
- Opened CBD oils
- Opened edible products, gummies, or supplements
- Opened vape products or cartridges
- Products that have been used or consumed
- Products not returned in a resaleable condition
This does not affect your statutory rights regarding faulty or incorrectly supplied goods.
Refunds
Once returned goods have been received and inspected, refunds will be processed within 14 days.
Refunds will be issued using the original payment method wherever possible.
Original delivery charges may not be refundable where permitted by applicable consumer legislation.
Wrong Item Received
If you receive the wrong product, please contact us immediately at support@123cbd.ie.
Please include:
- Your order number
- Details of the incorrect item received
- Photographs of the item received
Once verified, we will arrange collection or return of the incorrect item at our expense and send the correct item as quickly as possible.
Where a replacement is not available, we may offer:
- A suitable alternative product of equal value
- A full refund
Order Cancellations
We aim to process and dispatch orders as quickly as possible.
If you wish to cancel an order, please contact us immediately at support@123cbd.ie.
If your order has not yet been processed for dispatch, we will do our best to cancel and refund the order.
If your order has already been dispatched, you may need to follow our standard returns procedure.
Amending an Order
If you need to change your delivery address, contact details, or order information, please contact us as soon as possible.
While we will make every effort to accommodate changes, we cannot guarantee amendments once an order has entered the packing or dispatch process.
Missed Deliveries
Our courier partners may provide delivery updates by email and SMS where valid contact information has been supplied.
If a parcel is returned to us because of:
- An incorrect delivery address
- Failed delivery attempts
- Failure to collect from a designated pickup location
Additional delivery charges may apply before the order can be resent.
Return Packaging
Please ensure returned items are packaged securely to avoid damage during transit.
We recommend obtaining proof of postage and retaining it until your return has been fully processed.
123CBD Oil cannot be held responsible for returned items lost or damaged in transit where proof of postage cannot be provided.
Contact Information
For all returns, refunds, damaged goods, or delivery enquiries, please contact:
123CBD Oil
Email: support@123cbd.ie
Website: 123cbdoil.com
Operated by CBD TEA LTD
Company Number: 682522
Unit 13, Redleaf business park, Donabate Co Dublin.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable consumer protection laws in Ireland, the United Kingdom, or the European Union.